The website www.vphilosophy.com.my (“our website”) is owned and operated by Roots & Blossom Sdn Bhd (referred to in these Terms and Conditions as “V Philosophy”, “we”, “our” and “us”). Roots & Blossom Sdn Bhd is a company registered in the Malaysia under the company number 1056081-T. Our registered office is at Suite A, Annexe Block, Level 6, Amoda Building, 22 Jalan Imbi, 55100 Kuala Lumpur, Malaysia.

Intellectual Property

All content available on V Philosophy, including but not limited to text, information, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation thereof (collectively, the "content") is the property of Roots & Blossom Sdn Bhd, our group companies, partners, or licensors, and is protected by Malaysian and international database rights, copyright and other intellectual property laws.

The trademarks, logos, and service marks displayed on V Philosophy (collectively, the "trademarks") are the registered and unregistered marks of Roots & Blossom Sdn Bhd, our group companies, partners or licensors, and are protected by Malaysian and international trademark laws. We give no warranty or representation that the content or the trademarks do not infringe the rights (including intellectual property rights) of any third party.

Except as set forth in the limited licenses section below, or as required under applicable law, neither the content or trademarks nor any portion of V Philosophy may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.


You must not misuse our website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through our website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.

Privacy Policy

By using our website, you consent to the processing described therein and warrant that all data provided by you is accurate.  When you make an order we note your name, email address, postal address, and phone number. We may use this information to tell you about our new products and competitions by sending you an email. We will never give your personal information to any other company. If you require any more information on our privacy policy, a link to our Privacy Policy can be found at the bottom of our website.

Product Information

We attempt to be as accurate as possible when describing our products on the website. However, to the extent permitted by applicable law, we do not give any guarantee, conditions or warranty that the product descriptions, colours, sizes, prices or other content available on website are accurate, complete, reliable, current, or error-free. All prices are shown in Ringgit Malaysia (MYR) and exclude post and package charges. Prices may change over time. V Philoposphy will only accept orders if there are no material errors in the description of the merchandise or its price as advertised on this website.

If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Third Party Links

We are not responsible for the content of any off-web site pages or any other web sites linked to or from V Philosophy. Links appearing on V Philosophy are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your visit to any such off-web site pages or other web sites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-web site pages or any other web sites linked to or from V Philosophy, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and web sites, including, without limitation, their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-web site pages and other web sites that you visit.

Shopping Policy

To order a product you will need to follow the ordering procedures set out here. All orders are subject to availability and confirmation of the order price. Details of our prices for the Products and the procedures for payment and delivery are displayed on our website.

Any times or dates stated on our website for delivery are estimates only. We will make all reasonable effort to deliver goods within the time specified, but do not accept liability for any failure to deliver within that time.

You must pay at the time of order. The price of any Product is the price in force at the date and time of your order. We may change the price of any Product before you place an order. We try to ensure that our prices displayed on our website are accurate but the price on your order will need to be validated by us as part of the acceptance procedure. We will inform you if a Product’s correct price is higher than that stated in your order and you may cancel the order and decide whether or not to order the product at the correct price.

We are entitled to refuse any order placed by you if:

1)      The product ordered has been discontinued or no longer available.

2)      The credit card/debit card transaction was not successful.

3)      Pending payment.

If your order is accepted, we will confirm acceptance to you by online electronic means (‘Confirmation’) to the e-mail address you have given us.

You undertake that all details you provide to us for the purpose of purchasing Products which may be offered by us will be correct, that the credit or debit card, or any electronic cash, which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any goods or services. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services.

Order Cancellation

Before order placement, you can view the orders and the total amount in your shopping basket. Once your order has been submitted successfully and payment is received for your purchase, no further changes can be made. We advise that you strongly review and amend your order prior to payment submission.

In the unlikely event that your order has a defect, you may raise a return request and send it back to us within 14 days upon receiving the item(s). We will send a replacement of the exact item. If in any case it is out of stock, we will refund via store credit.

Disclaimer Liability

The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Roots & Blossom Sdn Bhd and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of our website and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Roots & Blossom Sdn Bhd’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. 


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